Service & Support Centre
We're here to keep your technology running
At Edunet, our dedicated service team supports thousands of devices across Australian schools every year. Whether you're a school ICT team managing fleets of devices or a parent needing assistance with a student device, we're here to help.
We are authorised repair and service partners for leading education technology brands including Lenovo, ASUS, Acer, HP, Apple and Microsoft Surface.
Log and Manage Service Jobs Through the Edunet eShop
Schools can now access all service and warranty functionality directly through the Edunet eShop Customer Area.
Within the Customer Area, authorised users can:
- Log warranty and repair requests
- View open and completed service jobs
- Access service history
- Track repair progress
- Receive service notifications
- Manage multiple devices across your school
Access the Edunet eShop Customer Area
Need to Lodge a Warranty or Insurance Claim?
If your child's device was purchased through an Edunet Managed BYOD Program, support is easy.
Parents can:
- Lodge service requests through their school's Edunet BYOD Portal
- Contact our Customer Service team directly for assistance
- Receive updates throughout the repair process
Contact Our Support Team
📧 customerservice@edunet.com.au
📞 1300 338 638
Repair Options
Warranty & Insurance Support
Our team can assist with:
- Manufacturer warranty claims
- Accidental damage protection claims
- Insurance repair requests
- Assessment reports and quotations
Onsite Support
Our technicians can provide onsite support services for participating schools to minimise disruption and downtime.
Send-In Repairs

Devices can be securely sent to our Mornington service facility for assessment and repair.
Why Schools Choose Edunet
- Over 21 years supporting Australian schools
- Authorised repair partner for leading education brands
- Dedicated education-focused service team
- Fast turnaround times
- National support capabilities
- Integrated service management through the Edunet eShop
How it works
Lodge Your Request
Schools can log a service job through the Edunet eShop Customer Area. Parents can lodge a request via their school's Edunet BYOD Portal or contact our support team.
Assessment & Collection
Our service team reviews the request and arranges the most appropriate repair pathway, whether onsite, warranty, insurance or depot repair.
Repair & Updates
Your device is repaired by our authorised technicians, with progress updates provided throughout the process.
Return & Resolution
The repaired device is returned and the service request is completed, ensuring your student or staff member is back up and running as quickly as possible.
Questions? We're happy to help you claim warranty or insurance
Email Us. We’re ready to listen to your needs and recommend the best solution that exceeds them.
Call 1300 338 638 between 9AM to 5PM, Monday to Friday for an obligation-free consultation.
Connected Service Management
Edunet's service platform is designed to integrate seamlessly with your existing ICT ecosystem. Through our REST API framework, schools can connect asset management, helpdesk and IT Service Management (ITSM) platforms directly with Edunet, enabling automated repair workflows and real-time service visibility.
Schools can automate the creation of repair and warranty requests, synchronise service status updates, track technician notes and repair progress, and maintain a complete asset-level service history without leaving their preferred platform. Whether you're using Disco, Freshservice, Zendesk, HaloPSA, ServiceNow or a custom-built solution, our APIs help eliminate manual administration and provide a single source of truth for device lifecycle management.
Key capabilities include:
- Automated repair and warranty job creation
- Real-time service status and repair tracking
- Asset-level repair and warranty history
- Technician notes and repair outcome synchronisation
- Automated email and workflow notifications
- School-wide reporting and analytics
- Bulk job creation and management
- Parent-facing repair workflows for BYOD programs
- Multi-campus visibility and reporting
- Warranty entitlement validation
- REST API support for custom integrations
- Single Sign-On (SSO) integration capabilities
Combined with our authorised repair partnerships, dedicated education-focused technicians, local buffer stock holdings and more than 21 years of supporting Australian schools, Edunet delivers a modern service experience that reduces administration, improves visibility and keeps devices in students' hands.
Hear from some of our happy customers
Had an issue with my daughter’s laptop in relation to a black line appearing on the screen. The laptop was still under warranty and I called Edunet when they opened at 9am. By luck they had a technician attending her school that day and by early afternoon they had replaced the screen. Faultless service, from dealing with Alexa initially, to the repair. Highly recommended.
- Paul
My daughters new chrome book wouldn't turn on at all, I called edunet to work out what was going on, they tried to help me over the phone but it still wouldn't work, so they sent someone out within 24hrs. I had someone come over look through the computer, work out that we had a faulty charger they exchanged it straight away. Great customer service 😊😊
- Elly
Great product even better service. They have supported our primary school continually even through the difficult times during lockdown.
- Kelly