Warranty Policy
Unfortunately, it is a fact of life that things break down from time to time. Edunet endeavours to always provide high quality equipment to minimise the inconvenience of a failure, but nobody can guarantee that nothing will ever go wrong.
Who provides the warranty ?
Most of the goods which Edunet supplies to it's clients are covered by warranties provided by the original manufacturer of the goods or their service agents. This is normal industry practice. For example if you buy a television from a department store and it develops a fault during the warranty period, it is normally the manufacturer of the television that will remedy any faults with the equipment, not the salesman or the department store. The store effectively acts as an agent for the manufacturer in selling the product.
Vendors of computer equipment are subject to certain requirements and obligations outlined in the trade practices act and Edunet agrees to be bound by it's duty under that act.
How long is the warranty ?
The period of the warranty is usually determined by the manufacturer of the goods and can vary significantly. You should always check the warranty period and terms before purchase. Some computer warranties can extend to three years or longer from the date of purchase. Many small items are 12 months or less.
How do I arrange a warranty call ?
Most of our suppliers operate their own help desk for warranty calls and this is normally the most efficient way to resolve a problem. If you need assistance in establishing warranty support, you can register a request for warranty assistance on our website www.edunet.com.au by going to the warranty page and completing the warranty request form or by telephoning our office during business hours on (03) 9708 8700. In either case, we will contact you by email and provide a "problem number" which you can quote in any further correspondence.
What happens if goods are faulty on delivery ?
If we sell you goods which develop a fault within seven days of delivery, we will undertake to either replace the goods or immediately refund the purchase price paid.
Where is the warranty service provided ?
Most computer equipment warranties are "return to base" which essentially means the customer needs to return the equipment to the manufacturers service centre for repair. There is also a significant amount of equipment which carries "On Site" warranties where a call is lodged and the repairer comes to you.
What should I do before making a warranty call ?
Before making a warranty call, you need to take reasonable steps to ensure that a fault exists with the equipment. Computer equipment is by nature quite complex and there are many problems which can occur as a result of Software (programs), incorrect connection, faulty connectors, unreliable power supply etc. We recommend that a qualified technician inspect and diagnose faults prior to making a warranty call as many warranty providers will charge for their time if there is no fault in the equipment.